Person Centered Care Services

Person Centered
Care Services


PCCS is the acronym for Person Centered Care Services.

At PCCS, we provide supports and services as needed to people with disabilities and their families, ensuring that they have equal opportunity and access to education, employment, recreation, community engagement, and housing.

We are a not for profit organization creating social change within communities, by supporting people with disabilities on their search for identity and acceptance.

Locally, we work with various small businesses, nonprofit organizations, and community groups to continue to create a progressive community that is accepting of all people and also advocates for human rights at all times.

Person-centered philosophy refers to our core belief of focusing on the needs of each person to provide a highly customized type of support. The Person Centered Planning approach is one that emphasizes the unique needs of each person, which we use to guide our supports and services.

The Disability Ally Initiative is an interactive training providing insight and knowledge of disability culture. The overall goal of the initiative is to get businesses, agencies, and people that work with people to better work with and support people with disabilities. The initiative is an opportunity for community members to reject negative perceptions and instead build a connection with people with disabilities. We strongly encourage businesses, organizations, friends and families, schools, health care providers, and other community-based entities to take this initiative in order to become a Disability Ally and better serve people with disabilities.

You can learn more HERE!

By registering for a Disability Ally Initiative training here, you and/or your company can begin the process of becoming a disability ally.

Person Centered Care Services is currently based in Staten Island, New York. Map and address available here

We are thrilled that you want to join the community of disability allies who get exclusive news and updates about the work we are doing to create more opportunities for people with disabilities and their families. To sign up, click here or enter your email into the Newsletter section below.

You can reach us a number of ways:

Fill out our contact form here and specify the area of interest that applies to your request.

Call: (718) 370-1088


Social Media: Facebook | Instagram | Twitter

We would love to collaborate with you. Our partners are the lifeblood of the work we do in the community to provide adequate and person-centered supports to the people and families we serve. Please contact so that we can figure out the best way to establish a working partnership. Our collaborations always look different but include:

Sponsoring an initiative or campaign; Providing internship and/or employment opportunities; and much more.


The organizations and businesses that we choose to partner with have demonstrated a passion for creating social change within the local and global community and we always admire that. Some of our partners are listed here.

Employing some of the talented people we support at Person Centered Care Services is one of the first steps to being a disability ally, and we thank you for your taking that initiative. To begin the hiring process, please contact:

Our partnerships are based on shared values, interests and a passion for social good. Organizations that possess these qualities are ones that we establish a working partnership with. From organizational campaigns to innovating how we create opportunities for people with disabilities, our official partners help us leave a mark on the lives of people and communities we serve with their annual contributions.

Some of our partners include:

Staten Island Performing Provider System

Richmond County Savings Foundation

If you are interested in becoming an official partner, please complete the “General” form here.

You are on the right track to being an active ally to people with disabilities if you are asking about how to raise awareness. When you sign up for our Disability Ally Initiative, a training offered to people and organizations in the community on how to better work with and support people with disabilities, we provide you with the tools to begin cultivating an inclusive community, from more than one perspective.

Please let us know if you are interested in introducing the Disability Ally Initiative training to your employees by submitting  a request form here.

Yes. Spreading awareness and educating the people in the communities we work on how to become disability allies is at the heart of what we do. Please submit a request form here and we will respond as soon as possible.

Your support means more opportunities for the people and families we serve. You can see all of our campaigns here and give what you can. Any amount makes a difference.

Yes! When you are donating, you can opt into donating on a monthly basis by selecting “Yes” on the Recurring Payment field. We can’t wait to show you how your continuous support is making a significant difference.

Donations from within the U.S. are tax-deductible. Person Centered Care Services is a registered 501(c)(3) not for profit organization.

Our interns help to multiply the impact we have in our community and in the lives of those we support. Submit an application here today and we’ll get you started right away.

Need further support? Send an email request to

We are happy to say that we offer internships for high school students. Some of our best interns have been students from local high schools.

Thank you for your interest in joining our team! You’ll be helping us make an impact in no time. You can view all available job openings here.

We’re so excited that you’ve taken a step towards potentially joining our team! We read and review every application. If you are being considered for the position, a member of our HR team will be in touch with you shortly.

Community Habilitation is one of the programs we provide in the community (considered a non-certified setting). The program offers a wide range of services and resources to help facilitate community inclusion, integration, and relationship-building and independent skills. Some of the areas people often receive supports include adaptive skill development, social skill development, and leisure skills, to further discover personal interests while participating in the community.

Approval of Community Habilitation services (through OPWDD) for a person is based on several factors. Community Habilitation is part of an array of supports offered through the HCBS Waiver that allows a person to move to a less restrictive setting or that keeps a person out of a more restrictive setting. The requirement is that the Community Habilitation service is needed to protect the health and safety to allow the person to live at home or in a non-restrictive setting.

Yes, the service can be provided in a person’s home (also a non-certified setting) if the services fulfill the person’s personal goals.

Community Habilitation cannot be billed for at a certified setting. The purpose of the Community Habilitation services is to promote community integration for people by providing activities and opportunities within the community rather than in certified settings where other people live.

It is the responsibility of each Developmental Disabilities Service Organization (DDSO) to authorize you and your family for all waiver services. This may be in the form of a letter or Notice of Decision (NOD) or other forms of communication to PCCS. Once communication has been received, a Medicaid Service Coordinator will then contact you and your family.

Families have the option of choosing their own worker to provide Community Habilitation and Respite services through OPWDD regulated rules. Self-hired staff can be either a friend or a family member and can reside at that same residence as the person receiving services. All self-hired staff are screened/interviewed by PCCS to ensure supports and services can effectively be provided in a person-centered manner.

The potential Self-Hire must submit a completed application and resume online. Once the application has been submitted, contact the Community Habilitation department to provide them with the applicant’s name. The Self-Hire staff will then be contacted to begin the hiring process.

All Self-Hire staff goes through the same hiring process as regular staff. There is an initial interview, submission of two (2) professional letters of reference on a letterhead (1 letter can be from family doing the self-hire), a signed consent for CBC Review, fingerprinting, and passing a 2-Day New Hire Training.

The time frame of the hiring process is dependent on the Self-Hire staff’s ability to provide all necessary documentation and the successful completion of trainings. Self-Hire staff must complete the hiring process within 30 days otherwise the application may be rejected. If the Self-Hire does not successfully meet the 30 days of hiring, the applicant may have to re-apply.

Corporate Compliance officers ensure compliance with the Federal Government’s Guidelines for Medicaid reimbursement of programs and services and ensures long term commitment to conduct business in a manner that promotes self-monitoring for compliance with laws and regulations.

  • a. Clocking in and getting paid when you are not at work.
  • b. Documenting that certain services were provided when they weren’t.
  • c. Billing duplication of service dates and times for several individuals?

No, you would need to follow the chain of command or contact the HR department. The Corporate Compliance officer does not deal with complaints related to staffing.

Yes, you can call the hotline (917) 831-9037 and leave a detailed message if you are aware of fraudulent activity and your claim with be investigated.

Yes! We always welcome donations from those who choose to support our mission. You can make a donation here.

The hours of the Day Habilitation program run from 8:30 – 2:30 pm

On a typical day, the Dayhab program begins with people getting picked up from their homes between 8:30 and 9:30 am. After staff completes pickups, each group (made up of 2 Direct Support Professionals and 5-6 people) makes their way to their initial site which varies every day. On any given day, a group may be heading to Meals on Wheels or Trader Joe’s, the Real Estate Office or any number of community-based companies we work with.

Once at the site, program members take on different roles in order to complete the tasks required of each site, with DSPs guiding and supporting every step of the way. The morning site is usually lasts from 10 am to about 11:30 am. Lunch is from 12 to 12:45 pm and takes place either at parks, the mall, etc. depending on the weather. After lunch is the second site of the day, beginning at 1 pm and wrapping up by 2:15 pm. By 2:30 pm, each group begins to make their way from the site to each person’s home.

Transportation is provided! There are a number of vans available to pick up and drop off every person in the Dayhab program. If public transportation is preferred, monthly metrocards are provided.

When groups are present at Dayhab sites, they are volunteering at local shops, businesses, and organizations, learning and developing social, academic, and people skills that they can apply in everyday life and in job positions.

Our offices are closed on the following holidays:

  • New Year’s Day
  • Martin Luther King Day
  • Willowbrook Consent Decree Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Family Education and Training is a waiver service with educational and informative sessions provided to you and/or your family. If enrolled, you and/or your family must fulfill the minimum requirement of attending two (2) sessions within a fiscal year (July-June).

Medicaid Service Coordinators help to assist and connect people receiving services to information and resources that are important to their livelihood. Medicaid Service Coordinators are responsible for checking in with people receiving services and their family to ensure overall health and safety as well as making sure the Medicaid status is active and intact. They will often visit the people receiving services and their family at least three times a year, one taking place in the home.

They are also responsible for creating an Individual Service Plan (ISP) that lists all the services the person is receiving while also following up to review it twice a year.

Medicaid Waiver is simply put: Medicaid. The “Waiver” component applies to whether or not the parents of the person applying for Medicaid need their income “waived” to qualify for Medicaid. At times the child who is applying has parents/guardians they live with that must list their income due to the child being a minor. If the income is over the threshold allotted, Medicaid would be denied for the child. The “waiver” is essentially a service, often referred to as Home and Community Based Services (HCBS) that allows Medicaid to “waive” the income of the parents/guardians. This is essentially how you can obtain OPWDD services.

HCBS stands for Home and Community Based Services. This includes, Community Habilitation, Day Programs, In-home and Site-based Respite services, as well as Self-Directed services.

Family Reimbursement is a service OPWDD provides to families that are OPWDD eligible. This allows the family to submit original receipts for goods and services provided to the child that are not covered under any other sources who still live at home. You can submit a Family Reimbursement application every 12 months from the last awarded application. However, you should know that priority is given to the people applying for the first time. For all other applicants, a review of previous history will be taken into account. It is up to the state to see what is deemed reimbursable. The most common reimbursable items include: clothing, shoes, community classes, and other items that the child would need on a daily or monthly basis. Keep in mind that OPWDD has a threshold for each family and it is about 300 dollars.

Selfdirection empowers people to design supports based on their unique strengths and needs. It gives people who are interested in receiving supports (and their family) more control over the funding used to buy your services. Learn more here.

  • You can check with your MSC to make sure that you are currently enrolled for the waiver service (to be eligible the person receiving services under OPWDD must be 18 or under).
  • If you are enrolled you can reach out to the FET Designee, Jennifer Siliato at to schedule a 2-hour appointment that works for your schedule and her availability.
  • If an in-person meeting is not possible at the time, the FET Designee can send packets of information that are explained in a session in the mail and if you have any questions you can give her a call and she can walk you through the information she has sent to you over the phone.

Currently there are four different topic that we offer:

  • Transitioning to Adulthood
  • Self-Direction 101
  • Schooling & IEP
  • Socialization and Recreation

These topics may be updated or changed at any point so please visit the Family Education and Training page here if you have any specific questions.

a. Please take your time and read over the information that was sent to you and see if you have any lingering questions about any of the resources sent.

b. Feel Free to call Nicole if you have any questions or need for clarification.

c. If you are excited to enroll into a certain program or service based on what you have read, contact your MSC and they will assist you through the enrollment process.

d. That’s it! If you have only received information on one topic, make sure you schedule for an additional one. If you have received both, you are good to go! Until next year!

You must maintain your wavier service status as long as you are actively receiving a service. So as long as you are getting Community Habilitation and not just on a waitlist for the service you can be removed from FET. Just contact your MSC directly and they will be in touch with the FET Designee to remove you from the service.

That is possible! You can keep your enrollment in FET until your child is 18 years old, at which age they out of the service.

We are saddened to see you go. Thank you for being a supporter. We hope you will continue to be a disability ally and advocate for people with disabilities. If you still want to unsubscribe from our emails, we have made it convenient and easy for you. Just open up one of our emails and scroll down to the bottom. There, you’ll see the option to “Unsubscribe”. That’s it.

We apologize for the inconvenience and would like to help you as quickly as possible. Please submit a ‘General’ contact form here or call us directly at (718) 370-1088 and let us know how we can help you.

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